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Cancellation

  • If the Project is not completed and/or the Project is not delivered in its complete form by or to you, the full refund is issued at any time. In the event of project cancellation, the funds will be debited back only to the account of the initial payment within 5-7 business days from the time of cancellation request

Refund

  • In the unlikely event that Guires Solutions is unable to satisfy the requirements or specifications of the client in spite of several iterations, the client has the right to request a refund.
  • The client agrees to justify why the project is not satisfactory and provide documentary evidence wherever possible to substantiate their claim for refund.
  • Any documentary evidence presented by the client will be appropriately reviewed and assessed by Guires Solutions which might also involve a review by an external expert. If Guires Solutions after consultation with external experts are convinced that the requirements of the project have not been met, will initiate the process of refund.
  • Guires Solutions agrees to make the refund through any medium as desired by the client, except cash.
  • Guires Solutions agrees to make a refund within 30 days of receipt of the refund request.
  • In case it is determined that Guires Solutions was unable to meet the requirements or expectations of the client due to frequent alterations requested by the client to what was initial agreement or due to the inability of the client to meet their commitment of providing relevant data or information, any requests for refunds will not be entertained.
  • The refund is not allowed if the project is already allotted and the permissible timeline is exceeded.
  • Refund is not possible for the projects committed with a deadline less than or equal to 72 hours.
  • The refund due to stopping the work is not applicable for shorter deadline projects.
  • The client is an agreement with the refund policies as set forth hereinabove and accepts that considering the specialized manner of services that are being rendered, Guires Solutions cannot assure any total refund as per the conditions outlined. However, full refunds can be affected if the situation is unique, but Guires Solutions reserves the right to decide what constitutes unique situations.
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